THe Booking process

Our guide to a successful move:

1. Make an enquiry
   Contact Crutch Brothers, and arrange a suitable time and date for a move consultant to visit your home.
2. Your estimate or survey
   Our move consultant will visit your home on the agreed date and time, and will speak with you to get a clear understanding of the removals services you need, assess and measure your belongings and identify your wrapping and packing requirements.
3. Your move quotation and move plan
   The paperwork you receive after the visit will include the costs for your move and a schedule of activities on move day. If appropriate, your move quotation will include a list of options for you to consider.
4. Choosing the removals services you need
   Take some time to read the removals quotation and our move plan. Consider and compare the costs of the options that have been recommended.
5. Book your removal
   Once you are happy with your quotation, it is important that you book your move as soon as possible. Bookings are being taken all the time and availability is changing day-by-day and sometimes hour-by-hour. Call us to let us know you would like to use Crutch Brothers for your removal, and we can pencil you in to our diary. Also, don’t forget to complete and return all relevant paperwork.

5.1 Call to confirm date and time
When you have a confirmed date and wish to confirm your move, telephone your move consultant with the date and time of your move and the date you need to exit your home. Also tell them your moving in date and the time you expect to obtain the keys. This will enable your move consultant to check availability of resources and allocate them to your move and secure your move date.

5.2 Payment
Crutch Brothers can provide details of our bank account for on-line payments plus we also accept payment by debit or credit card over the telephone. You may also prefer to pay by cheque but please be aware this will need to be received seven working days in advance of the move to enable clearance.