Privacy Policy
Crutch Bros Ltd (“we”, “us”, “our”) operates the website crutchbros.co.uk (“Website”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Website or interact with us. By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
Request a quote or make an enquiry through our contact forms.
Sign up for newsletters or updates.
Contact us by phone, email, or live chat.
Examples of personal information we collect:
Contact details: name, email address, telephone number, postal address.
Move details: property/address details, moving dates, service preferences.
Technical data: IP address, device type, browser type, service usage patterns.
Cookies and tracking data when you visit our Website.
2. How We Use Your Information
We use your personal data to:
Provide and manage our removals, storage, and related services.
Respond to enquiries or requests for quotes.
Communicate with you about your move or service updates.
Improve our Website, content, and service offerings.
Monitor and analyse trends and Website usage.
We will not sell or rent your personal information to third parties for marketing purposes.
3. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to:
Personalise your experience on our Website.
Analyse how visitors use the site.
Tailor our content and offerings.
You can manage cookie preferences through your browser settings or follow onsite cookie prompts.
4. Sharing Your Information
We may share your data with:
Service providers who help us deliver our services (e.g., IT support, analytics providers).
Legal and regulatory authorities if required by law.
We will never share your personal information with unrelated third parties for their own marketing.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no internet data transmission is entirely secure, and we cannot guarantee absolute security.
6. Retention of Personal Data
We will retain your information only as long as necessary to provide services and comply with legal obligations. After that, your data will be securely deleted or anonymised.
7. Your Rights
Depending on applicable law, you have the right to:
Access the personal information we hold about you.
Correct or update inaccurate information.
Request deletion of your data.
Restrict or object to certain processing of your data.
To exercise these rights or for privacy questions, please contact us (details below).
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before use.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how we use your personal information, you can contact:
Crutch Bros Ltd
22 Morley Road
Tonbridge, Kent TN9 1RA
United Kingdom
01732 359043
enquiries@crutchbros.com
